Important Notice to PayPowerTM Visa cardholders:

The PayPower Visa card issued by All Trans Financial Services Credit Union will be discontinued. You can continue with the PayPower program by requesting a new PayPower MasterCard card, issued by Home Trust Company. The new program will give you new features like real-time card reloads at your fingertips. Learn more about the new program here!

For current Visa cardholders, take note of the following important dates. For more information, click here:

REQUEST A NEW CARD ONLINE! FREE!

Frequently Asked Questions

FAQ

PAYPOWER VISA CARD REBRANDED AS PAYPOWER MASTERCARD

Effective December 15, 2016, the existing PayPower Visa Card will be discontinued for sale in all participating stores. You can still spend down the balance on your card or obtain funds from an ATM machine until March 22, 2017.

The current PayPower Visa program is being discontinued. However, to ensure that you continue to have access to all the convenience of a reloadable prepaid product, you can request a new PayPower product that is issued by Home Trust – the PayPower Reloadable MasterCard - by visiting this site. Alternatively, you can click here to find a participating retailer in your area to purchase a card instore.

The last date to use your PayPower Visa Card is March 22, 2017.

The last day to register your PayPower Visa Card is January 11, 2017.

The last date to apply for a PayPower Reload Pack is January 11, 2017.

Call us at 1 (866) 215-3758 and we'll send you a refund cheque. Please make sure to have your reload pack number, and receipt available so we can look-up the transaction.

You will be able to access your account information online until March 22, 2017. We suggest you download your transaction history before that date and keep it. After March 22, 2017, please call us at 1 (866) 215-3758 and we'll do our best to help.

You can spend down the balance on your card or obtain funds from an ATM machine until March 22, 2017. If you have a remaining balance after that date, call us at 1 (866) 215-3758 and we'll do our best to help. Alternatively, you can also transfer your balances to the new Mastercard program when you request a new card. Request a new card today.

After March 22, 2017, companies that currently take any payments from your card will no longer be able to do so. You must contact those companies to let them know that you are cancelling the recurring payment. Although the current PayPower Visa card is being discontinued, you can take advantage of the convenience of a reloadable prepaid product under the PayPower program by applying for a new PayPower Reloadable MasterCard that is issued by Home Trust. You can set up automatic payments on your new card.

Give us a call at 1 (866) 215-3758 and we'll do our best to help.

The new PayPower MasterCard program still has the same great features you’re used, but we’ve added a few product enhancements to help you take full advantage of digital services. Our features now include:

  • In-Store Electronic Reload – Reload packs are a thing of the past. With the PayPower Reloadable MasterCard Prepaid Card, you simply hand your card to the cashier who will scan your card in front of you. The funds are applied in real time. Click here to locate a participating retailer near you.
  • Auto Top Ups – Now you can set up auto top-ups with any debit card to load funds automatically to your prepaid card balance.
  • Move Money – Move money from one PayPower MasterCard to any other PayPower MasterCard with our newly added Move Money feature.

For more information on any of these features, please click here.

You can hand your card to the cashier at a participating retailer who will scan your card in front of you. The funds are applied in real time. Click here to locate a participating retailer near you. Alternatively you can top up your funds online.

USING MY PAYPOWER CARD

After registration, you can use the PayPower Card to obtain cash from any Automated Teller Machine (ATM) with the Visa acceptance mark. All ATM transactions are treated as cash withdrawals. You will need to enter your PIN number when prompted, and select “chequing” to access money. A fee applies to each ATM transaction in addition to any fees the ATM terminal owner may impose.

After registering your card, login to your card account online and select Account Settings under the My Account tab to choose a new PIN.

We recommend taking your Card inside to the gas station cashier to pay.

Yes, but some merchants may place a “hold” in excess of your purchase amount When the total amount due is unknown (for example when you check into a hotel), merchants have the right to pre-authorize the purchase, which puts a hold on the funds. A restaurant, for example, might hold an additional 20% to cover whatever you tip authorize.

Many websites and/or merchants require your security code (3 digit security code on back of card near signature panel). See the example below to find your CVV code: 

XXX

CALL US IMMEDIATELY AT 1 (866) 215-3758 if your card is lost or stolen. After you cancel your PayPower Card, a replacement card with the remaining balance minus a $9.95 replacement fee will be mailed to you. As long as the lost or stolen PayPower Visa Prepaid Card is reported immediately, you will not be responsible for any unauthorized charges (Note: full reimbursement of any fraudulent charges is provided through the Visa Zero Liability Policy* (see disclosure below for more information). We reserve the right to review any disputed charges based on our risk policy).

If you suspect an error, have questions about a transaction, or wish to dispute a transaction that has posted to your card account, download a dispute form here. You will be required to provide the following information:

  • Your name, address, and phone number
  • Your prepaid card account number
  • A description of the error or the transaction you are unsure about. Explain as clearly as you can why you believe it is an error or why you need more information.
  • The dollar amount of the suspected error
  • Your e-mail address

Send the above information to:

Customer Service
6220 Stoneridge Mall Road
Pleasanton, CA 94588

or Fax 1 (855) 604-0582 or email to bhn.disputes@bhnetwork.com 

We're sorry, but we cannot accept telephone correspondence for disputed transactions.

FEES

LIMITS Express Member Select Member
Maximum card balance $1,000 $10,000
Daily maximum Reload Limit $1,000 $2,500
Card to Card Transfer limit (Send & Receive) $250 per day / $500 per week $500 per day / $1000 per week
ATM withdrawal limit $100 per week $400 per day / $1000 per week
FEES
Purchase fee in store
No incremental cost No incremental cost
Purchase fee online No incremental cost No incremental cost
Monthly maintenance fee $4.95 starts after upgrade $4.95 starts after activation
Foreign transaction fee 2.5% 2.5%
Domestic ATM cash withdrawal fee $1.95 $1.95
International ATM cash withdrawal fee $3.95

There are no overdraft fees. The PayPower Card is a prepaid card – you can only spend the money you have loaded on the card.

ONLINE ACCESS AND ALERTS

Visit www.paypower.ca to activate and register your card online and set up online access. You will complete the registration process and be prompted to input your email address and choose a password. You will use this information to login and access your card information online.

With alerts, you automatically get a text message* and/or email when specified card account activity occurs.
*Standard text messaging rates from your wireless service provider may apply.

You can choose from any or all of the following alerts:

  • Daily balance alert
  • Weekly balance alert
  • Transaction alerts – approved or declined transactions, loads, bill payments, etc.
  • Service alerts – password changes, PIN changes, etc.

You can update or change your preferences at any time by logging into your card account. 

Note: If you choose to receive text messages, standard text messaging fees may apply.
You can sign up for alerts by logging into your card account online and selecting Account Settings under the My Account tab at www.paypower.ca .

SENDING MONEY

Once you've registered your card, you can send money to another PayPower cardholder or receive money from another PayPower cardholder using this feature. It is the quickest, easiest way to send cash to another PayPower cardholder. To send money, simply add recipients to your contact list, select them, enter the amounts to send, and the funds are instantly deducted from your PayPower Card balance and credited to theirs.

You'll need to know the recipient's phone number and the last 4 digits of the PayPower Card number
You can send or receive up to $250 per day

WEBSITE

The PayPower Card website uses the latest 128-bit encryption technology to secure your card account and personal information online. We follow strict procedures to ensure your card account and personal information is never shared or misused in any way. For more information regarding your privacy, please view our Privacy Policy.

The PayPower Reloadable Visa® Prepaid Card website is best viewed with Microsoft Internet Explorer 9.0 or higher, Firefox 25.0 or higher, Safari 5.1 or higher, and Chrome 31.0 or higher